Service & Support

After sales support	Services
Technical support	Training
Spare parts and upgrades	Consultation
Onsite service	Validation
Preventative maintenance

Technical Support

Customer service and our engineering department are located at our headquarters in the UK.

Call us now: Mon-Fri, 9-5 (GMT)
+44 151 448 7700

or contact us via email

Alternatively to speak to someone outside of our UK office hours, contact your local representative.

Preventative Maintenance Contracts
Process equipment is recommended to have a general maintenance check each year, with a major overhaul every three years. During periods of high frequency use it may be necessary to check maintain equipment more regularly. Maintenance contracts are available for all our equipment, giving you piece of mind that your equipment is performing optimally at all times.

Tailored contracts are available to suit your specific equipment and budget requirements.

Spare Parts

Request a spares quote

ChargePoint Technology provide a quick turnaround spare parts and consumables service aimed at reducing your equipment downtime to maintain efficient, effective production operations.

Our split valves are supplied with a recommended spare parts list, located within the Operating & Maintenance Manual.

Call us now for a quotation: +44 (0)151 448 7700

• O-Rings
• Seats
• Bearings
• Gaskets
• Tri-Clamps
• Containers

Upgrades

New design features are, wherever possible, designed to be retrofitted to existing units, enabling our existing customers to share the benefit of new technology and advancements without the cost of purchasing a complete new system.

There are many opportunities to upgrade existing equipment, of which the majority can be performed onsite, causing minimal disruption and down time to production.

Do you need an upgrade?
• New GMP handle attachment design

• Need to increase your containment performance for new products? Upgrade with a cost effective Extraction Ring System.

• Change in product or solvents? You may need to upgrade or alter your Seats/O-Ring material.

• Operating under pressure? Upgrade your split valve to a Pressure Rated ChargePoint.

• Using Polypropylene Passives? Upgrade to POM (Polyoxymethalenecopolymer).

Onsite service

Maintaining the integrity, safety and performance of process equipment once it is installed on site is essential.

Breakdown Response Service
Our service engineers can be deployed internationally, providing our customers with a rapid response to both planned and unplanned maintenance visits.

Alternatively, planned onsite servioce visits can be accomodated via a Preventative Maintenance Contract.

Containment & Application Consultation

• Experienced engineers
• Split Butterfly Valve experts
• Onsite consultation
• Specific applications or general containment strategy
• Maximise process efficiency and containment performance
Whether you are looking to introduce containment equipment to your site, planning a new process or looking to enhance and improve upon our current operations, our experienced engineers are able to provide expert consultations. Maximuse the use of space, budget and time restrictions and adhere to the required level of containment performance and process operability using the latest containment technology.

Operation & Maintenance Training

• Prevent equipment damage and problems in operation
• Improve performance and lifetime of valves
• Reduce requirements for onsite maintenance
Our experienced staff are able to complete training onsie or at our headquarters in the UK. Teh extensive training covers both operation adn cleaning & maintenance proceadures.

Validation

OEL Testing (Operator Exposure Level)

This OEL testing can be carried out as a client service as part of the FAT in order to validate the ChargePoint split valve equipment.

We test new designs and standard models according to SMEPAC guidelines for powder handling equipment, to ensure containment integrity and statements are correct.

For more information, see our page on what is containment?

OEL testing involves performing a replication of the intended process with a non toxic product, such as lactose, and measuring the levels before, during and after the process has been carried out.

IQ / OQ (Installation Qualification / Operational Qualification)

Our engineers have vast experience of installing equipment onsite and can provide IQ OQ services for new equipment. Existing equipment can also be re-commissioned and re-validated.

FAT (Factory Acceptance Test)

Once manufacture is completed, equipment undergoes complete Factory Acceptance Testing to ensure that it leaves us in good working order.