ChargePoint AfterCare™

Aftercare Key Brand
Aftercare Key Brand
Aftercare2

Dedicated Customer Service

The ChargePoint Aftercare™ team are dedicated to ensuring you get the best form your investment by offering  a wide range of support products and services from our global AfterCare centres.

  • Responsive customer support
  • Supply of spare parts, upgrades, consumables and accessories
  • Training
  • Onsite services

Our team of experts will work closely with you to identify key areas that will enhance the usage of your ChargePoint® solution.

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Our team of experts are ready to provide you with immediate advice.

We will support you with:

 Arrow Web 01 Technical product queries.

Arrow Web 01 Troubleshooting advice.

Arrow Web 01 Documentation.

 

Contact ChargePoint AfterCare®.

Spare parts, consumables and accessories to enhance the performance and longevity of your ChargePoint® installation

 Contact ChargePoint AfterCare™ for a quotation.

Operation and maintenance training is available to help ensure good practice and help protect your investment

 

Training for Operators

  • Correct and safe use of the valve
  • Basic cleaning procedures

 

Training for Maintenance Personnel

  • Disassembly and reassembly of the valve
  • What to look for (e.g. signs of excessive wear)
  • Troubleshooting

 

Training sessions can be arranged at our offices, your site or through our global network of approved partners.

To arrange a training session contact ChargePoint AfterCare™

Service engineers can be deployed internationally, providing our customers with a rapid response to both planned and unplanned maintenance visits

In addition, we offer preventative maintenance contracts tailored to customer needs. This can be a simple supply of regular consumables or take the form to a full regular service visit agreement.

Furthermore, we can deliver validation services such as:

  • Performance Qualification testing (PQ)
  • IQ / OQ execution and documentation (Installation Qualification / Operational Qualification)
  • SAT (Site Acceptance Test)

 

Contact ChargePoint AfterCare™ for further information.

Support is available worldwide from our global AfterCare centres.

Alternatively you can also contact your local ChargePoint representative from our contact map.

 

Europe, Middle East & Africa

ChargePoint Technology Ltd.
Liverpool, UK
Email: Aftercare@thechargepoint.com
Phone: +44 151 728 4500

 

Americas

ChargePoint Technology Inc.
New Jersey, USA
Email: Aftercare.usa@thechargepoint.com
Phone: +1 609 549 6165

 

Asia and Asia Pacific

ChargePoint Technology Ltd.
Hong Kong
Email: Aftercare@thechargepoint.com
Phone: +44 151 728 4500