We have an exciting new position available at ChargePoint Technology for an experienced individual to join our team as an AfterCare Support Case Handler & Travel Coordinator.
In this role you will deliver a first-class service to our customers throughout the customer service process by effectively communicating externally and internally handling the enquiry on a case-by-case basis with other internal departments. The objective of achieving good customer satisfaction will be achieved by delivering solutions to our customers and managing their expectations appropriately. This role will also be responsible for coordinating the travel of our service technicians, assisting with administration of their travel as well as for other colleagues who travel in the business.
This position will have three primary responsibilities:
Coordination of Service Technicians
To be successful in this role you will have excellent administration and organisational skills, coupled with effective communication and interpersonal skills and the ability to communicate difficult/sensitive information tactfully. Excellent written and verbal communication skills are paramount to the role. It is important that you have a high attention to detail and a confident approach to decision making and customer support, taking ownership of the role and customer support tasks. Having the ability to remain calm under pressure when dealing with customer complaints is key, whilst having the ability to critically assess the feedback from customers and suggest improvements internally.
Previous customer service/ support experience is essential for this role, as well as having experience in using CRM and ERP systems. Travel administration experience would be desirable but is not essential.
Please send your cover letter and CV to firstname.lastname@example.org before the closing date of 31st March 2023.