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Information Technology (IT) Infrastructure Technician

Information Systems Department
Liverpool, UK
Closing Date
30th April 2024
25 days holiday plus bank holidays, Life assurance, Breakdown cover, Cycle to Work Scheme, Access to employee wellbeing services/resources, Highstreet discounts/ perks


Provide 1st Line support to all staff with computer issues and problems. Manage and support the company’s
computer infrastructure that underpins digital services. Assist ensuring computer infrastructure and staff
access levels provides the best cyber security defences and meets best practices and Cyber Essentials Plus
certification. Assist monitoring of computer infrastructure via third party tools (SIEM), investigate and
troubleshoot problems. Assist company and team delivering long term digital projects. Provide training
and guidance to staff and team members. Maintaining up to date documentation for all IT services and

• Computer/Server maintenance and repairs
• Maintaining system security and system file management
• Administering Cyber Security Products and implementing best practices
• Active Directory, Office 365 and Azure administration
• Install and rebuild client devices (laptops, iPads), configure services, settings in accordance with
standards and business/operational requirements
• Perform daily IT Helpdesk monitoring
• Resolve issues with end users’ email, shared files and internal applications ensuring that these are
adequately addressed and resolved
• Create new accounts for users, delete accounts, reinitialize password accounts and specify
responsibilities as per superior’s instructions and established policies and procedures.
• Any other tasks deemed commensurate with the role of [Information Technology (IT) Infrastructure Technician ]
• Good communication skills
• Excellent staff customer service
• Analytical thinking
• Attention to detail with documentation
• Ability to prioritise workload and proven record of accomplishment in supporting users with 1st
Line issues.


• Microsoft Certified Professional certification or Cisco CCNA level professional qualification relating
to client technologies (Windows 10)


How do I apply?

Please send your cover letter and CV to before the closing date of 30th April 2024.