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IT Support Manager

Department
IT
Region
Liverpool
Closing Date
28th February 2023
Salary
Competitive
Benefits
Hybrid role, free parking, 25 days holiday plus bank holidays, Life Assurance x4 salary, Breakdown Cover, Cycle to Work Scheme, Highstreet Discounts/Perks, Access to Employee Wellbeing Resources

The IT Support Manager manages the network and server infrastructure of the business, controlling and evaluating IT and electronic data operations.  Security being at the forefront of Business Systems and data, this role oversees that all security standards are adhered to.

Supervision of computer-related activities together with the External IT Support Team.

Ensure any systems vulnerabilities are highlighted to the relevant parties, timely and mitigated accordingly.  Working with users to resolve any individual support.

Helping set Corporate IT standards and ensuring industry best practice processes are adhered to.

Duties

  • Liaise with External IT Support Team and ensure SLA is adhered to
  • Liaise with vendors to maintain software systems functional
  • Ensure effective management of Disaster Recovery Procedures within the business
  • Manage and maintain effective data backup procedures
  • User maintenance – AD and Office 365
  • Ensure effective management of source control
  • Management of the LAN
  • Help in diagnosing and resolving day-to-day IT/IS issues within the business
  • Ensure users adhere to the IT Corporate Policy
  • Plan, organize, control, and evaluate IT and electronic data operations
  • Audit systems and identify potential problematic areas, implementing strategic solutions in time
  • Any other tasks deemed commensurate with the role of IT Support Manager

Key Competencies

  • A great communicator with excellent organisational skills
  • Hands on experience with Network administration and installation
  • Ability to prioritise workloads in accordance with Corporate Strategy – Business to IT alignment
  • Constant updating of IT/IS skills to take advantage of new technologies
  • An analytical mind with excellent problem-solving abilities

Skills and Experience

  • Experience of working within a similar position
  • Certification in MS Server, MS SQL MS SSRS, MS DNS, RDS configuration
  • Setup and Management of LAN and Wi-Fi Server and equipment
  • Administration of AD including Dynamic Dist. Lists and on-premises MS AD
  • Administration of O365 via MS Portal
  • Preferable experience with ERP systems
  • Ideally previous development experience

Qualifications

  • Degree IT/IS related
  • Regulatory certification in Cyber Essentials, GDPR, DPA and ISO
  • Knowledge of law relating to IT (Eg. CMA 1990)

How do I apply?

Please send your cover letter and CV to hr@thechargepoint.com before the closing date of 28th February 2023.