Benefits 25 days holiday plus bank holidays, Life assurance, Breakdown cover, Cycle to Work Scheme, Access to employee wellbeing services/resources, Highstreet discounts/ perks
Role Purpose
Provide 1st Line support to all staff with computer issues and problems. Manage and support the company’s computer infrastructure that underpins digital services. Assist ensuring computer infrastructure and staff access levels provides the best cyber security defenses and meets best practices and Cyber Essentials Plus certification. Assist monitoring of computer infrastructure via third party tools (SIEM), investigate and troubleshoot problems. Assist company and team delivering long term digital projects. Provide training and guidance to staff and team members. Maintaining up to date documentation for all IT services and changes.
Main Duties
Computer maintenance and repairs
Maintaining system security and system file management
Administering Cyber Security Products and implementing best practices
Active Directory, Office 365 and Azure administration
Install and rebuild client devices (laptops, iPads), configure services, settings in accordance with standards and business/operational requirements
Perform daily IT Helpdesk monitoring
Resolve issues with end users’ email, shared files and internal applications ensuring that these are adequately addressed and resolved
Create new accounts for users, delete accounts, reinitialize password accounts and specify responsibilities as per superior’s instructions and established policies and procedures.
Ability to prioritise workload and proven record of accomplishment in supporting users with 1st Line issues
Key Competencies
Good communication skills
Excellent staff customer service
Analytical thinking
Attention to detail with documentation
Skills and Experience
1+ years relevant experience within an IT role
Networking experience VLAN, DHCP, DNS.
Knowledge of Microsoft Windows desktop and Server OS
IT systems and infrastructure environment maintenance
IT system administration of users, service accounts
Knowledge of Microsoft Office 365, Azure, Intune and cloud-based administration
Qualifications
Desirable
Microsoft Certified Professional certification or CompTIA A+, Cisco CCNA level professional qualification relating to client technologies (Windows 10,11)
How do I apply?
Please send your cover letter and CV to hr@thechargepoint.com before the closing date of 31st May 2025.
