You mention that interpretations can vary. Can you give an example of how that plays out in practice?
Christian: A good example is aseptic process simulation for powder transfer. The question regularly comes up around whether you should conduct your media fill assessments with powder or with liquid. A microbiologist might argue that liquid is the more searching medium because it reaches every surface. But if you’re simulating a powder process, using liquid isn’t truly representative of the real-world operation. Both perspectives are legitimate, both can be justified, and the choice between them leads to very different validation programmes.
We regularly see these tensions between engineering and quality teams. Engineering needs a practical, workable solution. Quality needs confidence that the approach manages risk adequately. Those two objectives aren’t necessarily conflicting, but the interpretation of what “adequate” means can differ significantly from one person to the next. Navigating those differences takes time, expertise and a willingness to challenge assumptions on all sides.
Where do equipment vendors come into this journey? And, given the complexity, what should manufacturers look for when evaluating how a vendor supports validation?
Jonathan: Transparency. That’s the single most important thing. When you’re assessing how a vendor can support your validation journey, look at what data is being shared and how much of it you can actually see. There are vendors who will provide a snapshot of their test results, enough to make a claim, but not the full picture of how those results were achieved. Our approach has always been to share the full report, cover to cover. We’ve had feedback in the past where customers are surprised by how open we are, because that’s just not the norm. But our view is straightforward: let the data do the talking.
Christian: And beyond the data, look at the level of support offered after the product is delivered. The questions that come up during qualification, the support needed when something unexpected arises during commissioning, the ongoing relationship as the process matures and as regulatory expectations evolve – that matters as much as the data pack you receive at the start.